EUROstor Services

Support

For any kind of pre- and postsales support, please send an email to Support(@)EUROstor.com. Or call us directly under +49⁄711-707091-80. Talk directly to our storage experts, without the pain of dealing with a call center.

Express Exchange Service

For most of our storage products we also offer Express Exchange Service. During warranty time (max. 3 years) in case of defect we send an equal product (or at least of equal value) as advance replacement.

On-Site Service

For most of the RAID systems EUROstor offers on-site NBD service on request. Here are our Service Terms and Conditions (pdf). For special requirements please contact us. If you ordered on-site service, please fill out the service registration form completely and send it to us after receiving the product. Only then we can ensure fast service in case of a defective part. If you inform us on a defective part until 2:00pm (friday: 1:00pm), the technician will usually come on the following business day.

Stay up to date with drivers, manuals and software

iSCSI Initiator for EUROstor iSCSI RAID:

Microsoft iSCSI Initiatiator Service (download)
SourceForge Linux iSCSI Initiator (download)

ES6600 Monitor Software for easier management of several ES-6600 RAID systems under Windows operating system.

Firmware/Software/Documentation for Infortrend EonStor DS RAIDs

http://esupport.infortrend-europe.com/LoginPage.aspx

Manuals for ES-6600 RAID:

ES-6600 Hardware and Software Manual (download ZIP file)
ES-6600S Hardware and Software Manual (download ZIP file)
ES-6600B Hardware and Software Manual (download ZIP file)

Firmware for ES-6600 RAID:

ES-6600 SCSI/SATA: 8-bay, 12-bay, 16-bay
ES-6600 SAS/SATA: 8-bay, 12-bay, 16-bay
ES-6600 FC4/SATA: 8-bay, 12-bay, 16-bay
ES-6600P FC4/SATA: 16-bay
ES-6600S SAS/SAS: all size
ES-6600S FC8/SAS: all size
ES-6600B SAS6/SAS6: all size
ES-6600B FC8/SAS6: all size
JBOD S series: all size
JBOD B series: all size

How to upgrade firmware on ES-6600 RAID (pdf).

For manuals and firmware of other EUROstor RAID products please contact our technical support.